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Effective Date: 28/05/2025

At Gen Skytech ("we", "our", "us"), we value and respect the privacy of our users ("you", "your"). This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit or use our website www.genskytech.com and our services.

By accessing or using our website and services, you consent to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

  • Personal Identifiable Information (PII): Information such as your name, email address, phone number, and other identifiable information that you provide when you interact with us.
  • Non-personally identifiable information (Non-PII): Information such as your IP address, browser type, device type, and pages you visit.
  • Cookies and Tracking Technologies: We use cookies to enhance your experience on our website and to gather information on how you interact with our site.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and improve our services.
  • To communicate with you, send updates, and promotional materials.
  • To provide customer support and respond to your inquiries.
  • To track and analyze user interactions to improve our website.
  • To comply with legal obligations and protect our rights.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following cases:

  • Service Providers: We may share information with third-party vendors to assist in providing our services.
  • Legal Requirements: We may disclose your information when required by law or to comply with legal obligations.

4. Data Security

We take reasonable measures to protect your personal information. However, no data transmission method over the Internet is 100% secure, and we cannot guarantee the security of information transmitted to our site.

5. Your Choices and Rights

  • Access and Correction: You have the right to request access to and correct any personal information we hold about you.
  • Opt-out: You can unsubscribe from promotional emails at any time by following the unsubscribe link in our emails.
  • Cookies Management: You can disable cookies through your browser settings, although this may affect some features of the website.

6. Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

7. Third-Party Websites

Our website may contain links to third-party websites that we do not control. We are not responsible for the privacy practices or content of third-party sites.

8. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post any changes on this page, and the "Effective Date" will be updated.

9. Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us at:

10. refund and cancellation policy

This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy: Cancellations will only be considered if the request is made 5 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep. Gen Skytech does not accept cancellation requests for perishable items like flowers, eatables, etc. However, the refund / replacement can be made if the user establishes that the quality of the product delivered is not good. In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 5 days of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 5 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision. In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them. In case of any refunds approved by Gen Skytech, it will take 5 days for the refund to be processed to you.